In this episode Steven Paul speaks with Adrienne Lloyd based in Raleigh, North Carolina, USA. Adrienne is the Founder of Optimize Healthcare, LLC and Optimize Flow, LLC. She worked as a healthcare executive for over 20 years, including substantial time at Mayo Clinic and Duke Health, serving as the Chief Administrative Officer for Duke Eye Center from 2013-2020. She spent most of her career helping turnaround organizations, while driving integrations and building teams that worked together to improve the experience for the patient and the entire organization.